Dole Asia Holdings Ltd: Transforming Security Operations with Zoho Creator ERP
“At Dole Asia Holdings Ltd, safety and efficiency are paramount. Zoho Creator and TECHNO SET have transformed our security operations, delivering seamless coordination and enhanced visibility.”
– Tyron Mangakahia
Security Director, Dole Asia Holdings Ltd
The company
Dole Asia Holdings is a multinational corporation with extensive operations across multiple continents, managing complex supply chains from agriculture through distribution. Their security operations cover various aspects, from plantation security to supply chain protection, making it crucial to have robust systems in place.
The challenges
Before implementing the Zoho Creator ERP solution, Dole Asia encountered several significant challenges:
- Lack of centralized systems for managing security incidents and tasks
- Difficulty in tracking vehicle and transport management
- Communication delays between teams across different locations
- Limited visibility across the organization’s global operations
- Inefficient incident reporting processes, especially across multiple languages
- Challenges in scaling off-the-shelf solutions to meet specific needs
The solution
Dole Asia chose Zoho Creator as their platform for developing a custom security ERP solution. The implementation was carried out in partnership with TECHNO SET, focusing on creating a scalable and comprehensive system that could address their unique security challenges.
Key features of the ERP
Incident Management System
- Automated incident report generation
- Multi-language support for security personnel
- Real-time reporting capabilities
Task Management Module
- Dynamic task tracking
- KPI monitoring
- Automated follow-up system
Transport Management System
- Vehicle tracking
- Transport scheduling
- Container security checks
Centralized Dashboard
- Real-time operational visibility
- Performance metrics tracking
- Cross-location monitoring
Mobile Access
- Remote operation management
- On-the-go incident reporting
- Field team coordination
Results and Benefits
The implementation of the Zoho Creator ERP solution has delivered significant improvements:
- Enhanced operational visibility across the entire organization
- Improved incident response times through real-time reporting
- Better coordination between security teams across different locations
- Streamlined communication processes
- Efficient task management and tracking
- Cost-effective scalability across multiple countries and operations
Implementation Process
The successful implementation of the ERP system was achieved through:
- Careful planning and workflow mapping by the TECHNO SET team
- Deep understanding of security requirements and operational needs
- Customized solution development to match specific operational workflows
- Comprehensive training and support for staff adaptation
- Phased rollout across different locations and operations
Strategic Alignment
The ERP system aligns with Dole Asia’s strategic objectives by:
- Supporting food security and safety initiatives
- Enhancing end-to-end supply chain visibility
- Improving operational efficiency
- Strengthening security measures across all facilities
- Contributing to sustainability goals
- Enabling better resource management
Future Outlook
The implementation of this ERP solution represents just the beginning of Dole Asia’s digital transformation journey. The scalability and flexibility of the Zoho Creator platform, combined with TECHNO SET’s expertise, positions the company for continued innovation and improvement in security operations.
Conclusion
Dole Asia’s successful implementation of the Zoho Creator ERP solution demonstrates the power of customized, low-code platforms in transforming security operations. This case study serves as a compelling example for other multinational companies looking to enhance their security operations through digital transformation.
The combination of Zoho Creator’s capabilities and TECHNO SET’s expertise has provided Dole Asia with a cost-effective, scalable solution that addresses their complex security challenges while supporting their broader business objectives.